Shipping policy

We're excited to get your order to you! Here's everything you need to know about shipping.

Processing Time
Most orders ship within 1-5 business days. Some products may take longer depending on availability and whether the item is made-to-order. If your order requires additional time, we'll reach out to let you know.

Processing time does not include weekends or holidays. You'll receive a confirmation email with tracking information once your order ships.

Shipping Carrier
We ship via USPS (United States Postal Service).

Shipping Rates

US Orders
- Orders $75+: FREE standard shipping
- Orders under $75: Calculated at checkout based on weight and destination

Delivery Times (US)
Once shipped, estimated delivery times are:
- Standard shipping: 3-7 business days
- Priority shipping: 2-3 business days (if available at checkout)

Delivery times are estimates and not guaranteed. Delays may occur due to carrier issues, weather, or high-volume periods.

International Shipping
We currently ship within the United States. International shipping is coming soon! Follow us on Instagram @roseluxcollective for updates.

Order Tracking
Once your order ships, you'll receive an email with your tracking number. You can track your package directly on the USPS website at usps.com.

Shipping Address
Please double-check your shipping address before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, contact us immediately at jen@roseluxspa.com and we'll do our best to update it before shipment.

Lost or Stolen Packages
Once a package is marked as delivered by USPS, it is no longer our responsibility. If your package is lost or stolen:
- Check with neighbors or building management
- Contact USPS directly to open a claim
- Reach out to us and we'll help however we can

PO Boxes
Yes, we ship to PO Boxes via USPS.

Questions?
Contact us at jen@roseluxspa.com

Last updated: February 2026